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Frequently Asked Questions
What is the warranty period for the charging station?
The warranty is 12 months. During this period, we provide technical support and replace new parts for free, with customers handling delivery costs.
What are your terms of packing?
Generally, we pack our goods in brown cartons. If you have a legally registered patent, we can pack the goods in your branded boxes after receiving authorization.
How long is the typical delivery time?
Generally, it takes 3 to 7 working days after receiving your advance payment. The specific time depends on the items and the quantity of your order.
Do you test all goods before delivery?
Yes, we conduct a 100% test on all products before they are delivered to ensure quality and safety.
What is the difference between a Movable Charger and a Wallbox Charger?
Beyond appearance, the main difference is the protection level: Wallbox chargers are IP54 (suitable for outdoor use), while Movable Chargers are IP43 (not recommended for use outdoors during rain).
What are your terms of payment?
T/T 50% as a deposit, and 50% before delivery. We will provide photos of the products and packages before you pay the balance.