❓ Frequently Asked Questions
Q1: Can I visit the production facility?
A: You are highly welcomed to visit the factory at any time to inspect our production processes and quality control systems.
Q2: Are you a professional manufacturer?
A: Yes, we are a professional manufacturer with over 30 years of R&D and production experience in the electrical equipment industry.
Q3: Do you test all chargers before shipping?
A: All major components are tested before assembly, and each charger undergoes full functional testing and aging before being shipped.
Q4: What is the warranty policy?
A: We provide a two-year warranty. During this period, if there are any quality issues, we provide technical support and replacement parts.
Q5: Can you produce based on specific samples or drawings?
A: Yes, we can produce according to your samples or technical drawings, including the development of necessary molds and fixtures.
Q6: What charging standards do your products comply with?
A: Our chargers comply with international standards including IEC 61851-1 and IEC 61851-21-2, ensuring global compatibility and safety.