❓ Frequently Asked Questions
What is the warranty period for the DC charging stations?
We provide a comprehensive two-year warranty. During this period, if there are any product quality issues, we provide full technical support and replacement parts.
Are the chargers tested before shipping?
Yes, all major components are tested before assembly, and each individual charger undergoes full functional testing before being dispatched.
Does the station support the OCPP protocol?
Absolutely. Our charging stations support the OCPP 1.6J protocol, allowing for seamless integration with various charging cloud platforms.
Can the charging cable length be customized?
The standard cable length is 5 meters, but we offer customization options to meet your specific site requirements.
What are the available startup methods for charging?
Users can start the charging process via QR code scanning, RFID card swiping, or mobile remote operation.
What is the protection rating for outdoor use?
The stations are rated IP55, providing excellent protection against dust and water, making them suitable for various outdoor public environments.