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Frequently Asked Questions
QWhat are your terms of payment?
A: We accept online fast payment and T/T.
QDo you test all your chargers before shipping?
A: Yes. All major components are tested before assembly and each charger is fully tested before being shipped.
QCan I order samples and what is the lead time?
A: Yes, samples are available. Usually, it takes 7-10 days for production and 7-10 days for express delivery.
QHow long does it take to fully charge an electric car?
A: The time depends on the car's battery capacity, the OBC (on board charger) power, and the charger's power. Calculation: Battery Capacity (kWh) / Lower value of OBC or Charger Power. For example, a 40kWh battery with a 7kW OBC takes approximately 5.7 hours.
QAre you a manufacturer or a trading company?
A: We are a professional EV charger manufacturer specializing in high-power DC and AC charging solutions.
QWhat are the protection standards for this equipment?
A: This equipment features an IP54 protection level and follows executive standards IEC61851-1:2017 and IEC62196-2:2016.