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Frequently Asked Questions
Why does the charging fail to start or stop automatically?
Possible causes include physical connection issues (gun not fully inserted), communication handshake failure between the vehicle's BMS and the pile, or safety protections being triggered (such as insulation test failure).
What should I check if there is a communication timeout?
Ensure the communication protocols are compatible. Check if the vehicle requires specific operator authentication or if the gun is securely locked with a "click" sound.
What are the environmental requirements for installation?
The charger is designed to operate in temperatures ranging from -25℃ to +45℃ with a humidity level between 5% and 95%RH. It uses natural air cooling for heat dissipation.
Is this charging pile suitable for outdoor use?
Yes, the unit features an IP54 rating, providing protection against dust and water splashes, making it suitable for public use and outdoor floor-mounted or wall-mounted installations.
What information is shown on the display screen?
The built-in display provides real-time data including charging voltage, current, total charged quantity, and specific fault codes for troubleshooting.
What are the priority troubleshooting steps for malfunctions?
1. Re-plug the charging gun to ensure a solid lock. 2. Verify the charging port and gun head are clean and dry. 3. Check the pile screen for specific error messages like "Insulation fault" or "Communication timeout".